Trackting Smart - Frequently Asked Questions
Our chat answers your questions and supports you with every need related to your GPS anti-theft device.
Here you can find the answers to the most common questions about Trackting Smart.
How did Trackting come about?
The creator of Trackting SMART is Claudio Carnevali, CEO of Trackting.
Rome, 8 April 2016: Claudio goes out on his beloved Hornet and skids. Nothing serious, it happens! Back home, he parks the bike outside his house and, two hours later, discovers it's gone.
The disappointment, the dismay and the awareness that these criminals would likely go unpunished drove him to fight back as best he could: he decided to create the best anti-theft device possible, one that could at least give him the peace of mind to buy another bike and enjoy it without the anguish of that dramatic experience.
Today, that anti-theft device is Trackting SMART.
What are the differences with Apple's AirTag?
The main differences are these:
1) THE AirTag DOES NOT ALERT YOU IN CASE OF THEFT
Trackting Smart is a true anti-theft device for vehicles (motorcycles, cars, scooters, vans, campers…) that calls you in case of theft.
AirTags, on the other hand, do not alert you in case of theft: they are simply anti-loss devices for objects (keys, wallets, backpacks, luggage…) that communicate via Bluetooth at a maximum distance of 30 meters.
2) Trackting Smart IS ALWAYS CONNECTED
Smart has a built-in SIM that connects to the GSM cellular network, so it always works, no matter how far you are from your vehicle, and it works even in isolated places. For example, if you are in Milan and your vehicle is parked in Palermo, you will easily receive the alarm and tracking signal. AirTag, on the other hand, relies on the proximity communication of Apple devices (the “Find My” network), so it works exclusively when it passes near an iPhone.
3) REAL SATELLITE LOCATION
Trackting Smart uses an active GPS antenna that leverages as many as three satellite systems (GPS, Galileo and Glonass) and tracks the moving vehicle in real time, also indicating its direction and speed. AirTag, on the other hand, derives its position from the nearest Apple device. So it can only know its position when near another Apple device.
4) AirTag CAN BE DETECTED BY ANYONE
AirTag is ineffective in case of theft because if a thief moves on a vehicle equipped with an AirTag, they get notified about it on their smartphone!
How is a SIM without subscription or top-up possible?
No miracle — we simply made an agreement with an international telecom operator.
The Tracker contains a special SIM with a pool of included internet traffic. It automatically connects to the best operator available at that location.
Trackting SMART only uses data when it sends parking positions (standard use, not in alarm mode), using a negligible amount of data.
Please note: it is not possible to deliberately use SMART in alarm mode, for example by not carrying the Tag with you. Continuous position tracking is not allowed because it could potentially be used for unlawful purposes and the battery would drain quickly. The internal SIM may be suspended or deactivated if the system detects potential unlawful use.
How long does the battery last? How do you recharge it?
The battery lasts 6 months in standby conditions.
With standard use (a home-to-work commute, i.e. 2 parking stops a day), the average life is between 2 and 3 months.
We verified this by testing Trackting Smart on a motorcycle in central Rome (GSM cellular signal always above level 4/5), which was always parked on the street.
The factors that can negatively affect battery life are:
- an increase in parking events (if you park 10 times a day, the battery drains proportionally)
- areas where the GSM cellular signal is on average low (on average below 3 on the signal indicator in the App)
- stops in garages where the GSM or GPS signal is poor or absent (Smart tries to connect multiple times, therefore using more energy)
- Alarm events, because in that case the Tracker sends the thief's position while moving
To recharge the battery, use the supplied USB cable and connect it to a smartphone charger or to a PC.
You can also use a power bank, which is particularly convenient for recharging the Tracker without having to remove it from your vehicle.
How many alarm calls can I receive?
When the alarm goes off, Trackting Smart places a phone call to the number you saved in your account information in the App (and it always also sends a notification to your smartphone).
IMPORTANT: you must always reject the call without answering (the red button on your phone).
Save all the alarm numbers below in your contacts: +1 830 444 4666 - +39 0721 176 0423 - +31 970 102 40666 - +44 7418 372710 and save them in your smartphone as favourite contacts so that they ring even in "Silent" or "Do Not Disturb" mode.
It is not a control room: there are no operators who answer, so you must never call these numbers.
The alarm calls are unlimited if you do not answer or if you reject the call. If, however, you answer or your voicemail picks up, you would have a maximum of 5 calls per month. Should you use up your monthly calls, don't worry: you will always still receive the notifications.
NOTE: With some phone operators, voicemail picks up automatically even if you reject the call or do not answer. In this case, one of the 5 monthly calls would be used up. To disable voicemail, you can follow the guide here.
