CUSTOMER SUPPORT Click on the HELP button to find answers to your questions or to open a ticket FIRST STEPS How to install Smart Alarm? START Where should I place the device? How can I recharge the battery? Can I recharge Smart Alarm without removing It from my vehicle? Can I leave Smart Alarm permanently connected to the battery of my vehicle? Why does the Tracker not send its position repeatedly? How can I update the Tracker firmware? How to add or remove a Tag (only for Smart Alarm V.2)? Where can I find info about my purchase? SOLUTIONS A parking spot was skipped or lost. What if it happens while in alarm mode? The alarm went off while driving I had a false alarm. The alarm went off, even if my vehicle was stationary. I see "No GPS coverage" on the App. What does that mean? Am I Still Protected? I cannot turn the alarm off I don't get notifications on my phone Why has the battery died in less than six months? The Tracker does not charge The position of my vehicle is several meters wrong. What is the GPS accuracy?