FAQ Trackting ONE

The inventor of Trackting ONE is Claudio Carnevali, CEO of the company. Rome, 8 April 2016: Claudio jumps on his beloved Hornet and slips, nothing serious, it happens. He parks his bike under his house and after 2 hours, he finds his motorbike to be stolen. Sad and angry Claudio decides to get back at them by creating the best motorcycle alarm for helping bikers to avoid this horrible experience.

Today, that device is Trackting ONE.

They are different products for different needs. Here are the main differences:

1) PRODUCT CATEGORY
Trackting ONE is a real anti-theft device for vehicles (motorcycles, cars, mopeds, vans, trucks…). Bluetooth Tags works as objects finders (keys, wallets, TV remote, backpacks, bags…)*.

2) CONNECTION SYSTEM
Trackting ONE uses GSM network, so it works also if the tracker is moving in a long distance (hundreds kilometers) and/or in isolated places. Bluetooth Tags works only with another device in the nearby, in a short connection range (tens meters) and if there is no disturbing factor between them such as walls and other big objects.

3) APPROACH TO THE PROBLEM
Trackting ONE is proactive: the accurate motion sensor automatically recognizes any unauthorized movement as theft attempt, and it alerts the owner only, with a notification and a phone call. No sound effect. Bluetooth Tags require the user’s action in case of loss. They are designed to be visible to other devices, with notification and audio effects, like beeps and similar sounds.

4) POSITIONING SYSTEM
Trackting ONE uses a high-power GPS antenna, working with three satellite systems (GPS, Galileo and Glonass) and traces the vehicle moving, telling its direction and speed, in real time.

Bluetooth Tags get the position via triangulation of other devices around, and with a lag time, so they don’t work if there are no other devices in the nearby, and on fast-moving objects (as a car).

*Apple AirTag belong to Bluetooth Tags category, even if they use their “Find My” network.

Tracking ONE includes a multi-operator SIM card that works in over 100 countries.
Included in the purchase price is 60 days of free use, after this period, you can renew the service for 39£ for one year or 59£ for two years.

Yes, even if we designed Trackting ONE for motorbikes and scooters it also works perfectly on cars, trucks and caravans.

Trackting ONE calls you in case of an Alarm then you open the App to see the position of your vehicle on the map.

The phone call is way more effective than a simple notification: you can save the Trackting numbers +18304444666; +39 0721 176 0423; +31 970 102 40666; +44 7418 372710

as Favorite or VIP contact to let your phone ring even if in “Silent” or “No disturb” mode (you can easily find online instructions for your specific brand/model).

The service is completely FREE: you don’t pay to receive these calls.

You have unlimited calls if you don’t answer the incoming call. If you do, or if you have got an automatic responder, the system will consider 5 alarms calls per month.

NOTE: This is a fully automatic system, there are no operators or a call center. So please not try to call this number in any case.

You can associate up to 3 tags in total to the same Tracker

Trackting ONE works in the following countries -> country list

The battery lasts 6 months in standby condition. In a standard use (home-work journey, therefore 2 parking events per day) the duration is around 4 months.
We tested this on a motorcycle in the center of Rome (GSM mobile signal always above level 4/5) that was always parked outdoor.

The factors that can negatively affect battery life are:

• Increased number of parking events (if you park 10 times a day the battery will be discharged faster)
• Areas where the GSM cellular signal is not very strong (Trackting ONE must use more power to connect)
• Parking inside garages where the GSM or GPS signal is weak or absent (ONE tries to connect several times and therefore uses more energy)
• Alarm events because in that case the tracker sends the thief’s position during the movement

HOW TO RECHARGE THE BATTERY
To recharge the battery, use the supplied USB cable and connect it to a battery charger of your smartphone or PC.

No, you can’t. When charging, the Tracker turns off automatically, so if you leave it permanently connected to a power source it will not work. But no worries, should you inadvertently stay connected to a charger for a long time, an internal protection system will keep you out of trouble!

Most of garages are underground, with no GPS and GSM signal.

But don’t worry, your vehicle is still protected. As soon as the thief attempts to move it outside, Trackting ONE will connect automatically to the network and you will get a notification on the App.

Yes you can. Just be sure you installed the App (latest version) Trackting.

Yes, it is possible, bearing in mind that the Trackting App is for personal use only. To do so, simply install the Trackting App on both smartphones, entering the same username and password.

Be careful as the app contains sensitive data, do not share your credentials with other people!

No, Trackting ONE works only for vehicles that are moving or parked (no movement).

A boat due to the waves is always moving, even when anchored, so ONE will be always in Alarm mode that is not an allowed use and the battery will last for few days.

Yes, as long as the Tracker is not installed in a closed all-metal compartment: operation may be affected by not correctly locking the GPS signal.

It is not possible to change the SIM card because it is soldered into the Tracker’s internal circuitry and cannot be replaced. Furthermore, our SIM is multi-operator so it has superior performance by connecting to all available operators.

We are maniac about privacy. Nobody knows your position since coordinates are encrypted. Our support operators can see events like parking mode or alarm mode only, but not your position.

Yes, in order to use our Tracker, an annual subscription of £39 is required. Once the device is activated, however, the first two months of use are free so that you can test and evaluate the device before purchasing the service plan.

Yes, we manufacture Trackting ONE in Italy because we care about product quality and about our customers.

Trackting ONE is not a cheap product because we don’t save on components (we don’t use low cost GPS for example, but a Swiss GPS with a very high gain) and we don’t save on labour cost by delocalizing.

Plus we want to provide the best customer service, with fast answers by our skilled operators.